1. Introduction

Covergent Technologies ("we," "our," or "us") is committed to protecting the privacy of our website visitors and the personal information entrusted to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, [Your Website URL], and in relation to our Managed IT Services (collectively, the "Services").

By accessing or using our website and services, you agree to this Privacy Policy.

2. Information We Collect

We may collect personal information about you in various ways:

A. Information You Voluntarily Provide

When you interact with our website, such as by filling out a contact form, requesting a quote, subscribing to a newsletter, or communicating with us, you may provide us with the following types of personal information:

  • Contact Information: Name, company name, email address, phone number, and mailing address.
  • Professional Information: Job title and information about your company's IT needs.
  • Communication Content: The content of your messages, inquiries, or feedback.

B. Information Collected Automatically

When you visit our website, we may automatically collect certain information about your device and usage, which may include:

  • Log Data: Internet Protocol (IP) address, browser type, operating system, pages viewed, access times, and referring website addresses.
  • Cookies and Tracking Technologies: Information gathered through cookies, web beacons, and similar technologies to understand your browsing behavior, personalize your experience, and analyze site usage.
  • Device Information: Information about the computer, tablet, phone, or other device you use to access our website.

C. Information as a Data Processor (For MSP Clients)

In the course of providing Managed IT Services to our business clients, we act as a "Data Processor." This means we may have access to, process, or store data, including personal information, on behalf of our clients. The use and disclosure of that client data are governed by the specific service agreements and Data Processing Agreements (DPAs) between us and our clients, not this general website Privacy Policy.

3. How We Use Your Information

We use the information we collect for the following business purposes:

  • To Provide Services: To fulfill your requests for information, provide quotes, and deliver the Services you have engaged us for.
  • Communication: To respond to your inquiries, send administrative information (like policy changes), and provide customer support.
  • Marketing and Sales: To send you promotional materials, company news, and information about our services that we believe may be of interest to you, in accordance with your preferences.
  • Website Improvement: To monitor and analyze usage and trends to improve and personalize your experience on our website.
  • Security and Fraud Prevention: To maintain the security of our website and services and to prevent fraud and illegal activities.
  • Legal Compliance: To comply with applicable laws, regulations, legal processes, or governmental requests.

4. Disclosure of Your Information

We may share your information with third parties in the following circumstances:

  • Service Providers: We may share your information with third-party vendors, consultants, and other service providers who perform services for us or on our behalf, such as website hosting, data analysis, marketing assistance, and payment processing.
  • Business Transfers: In connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company.
  • Legal Requirements: If required to do so by law or in the good faith belief that such action is necessary to comply with legal obligations, protect our rights or property, or ensure the safety of our users or the public.
  • With Your Consent: We may disclose your personal information for any other purpose with your consent.
  • Mobile information will not be shared with third parties/affiliates for marketing/promotional purposes.

5. Security of Your Information

We use administrative, technical, and physical security measures designed to protect your personal information. However, please be aware that no security system is impenetrable, and we cannot guarantee the complete security of your personal information transmitted to our website.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to access or store information. You can typically set your browser to remove or reject cookies. Be aware that doing so may affect the availability and functionality of the website.

7. SMS Terms and Conditions

By opting in, you agree to receive SMS messages from Covergent Technologies, including service updates, meeting reminders and support. Message frequency varies based on your interactions with us, but you can typically expect up to one message per week. Standard message and data rates may apply. To opt-out, reply STOP. For help, reply HELP or contact us at info@covergent.tech or 8773278699 x703.

8. Your Privacy Rights

Depending on your location and applicable law (e.g., GDPR, CCPA), you may have certain rights regarding your personal information, including:

  • Right to Access: Request access to the personal information we hold about you.
  • Right to Correction/Rectification: Request correction of inaccurate or incomplete data.
  • Right to Deletion/Erasure: Request that we delete your personal information.
  • Right to Opt-Out: Opt-out of marketing communications.

To exercise any of these rights, please contact us using the contact information provided below. We will respond to your request in accordance with applicable law.

9. Changes to This Privacy Policy

We reserve the right to make changes to this Privacy Policy at any time. We will alert you about any changes by updating the "Effective Date" of this policy. You are encouraged to periodically review this Privacy Policy to stay informed of updates.

10. Contact Us

If you have questions or comments about this Privacy Policy, please [click here https://www.covergent.tech/contact-us/ ] to contact us.